Privacy and Cookies

Privacy

When you access your E.ON accounts or apply for E.ON services through our website, we use secure pages which encrypts all information you input before it's sent to us.

We then follow strict security procedures in the storage and disclosure of information which you've given us to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we're able to disclose sensitive information to you.

Cookies and how we use them 

What are cookies?

Most internet browsers, like FireFox, Safari or Google Chrome, let websites store simple text files called 'cookies' on your computer.

They let websites remember things like your username or password so you don't need to re-type them every time you visit. They also help websites see how you use them, and this can be used to improve how websites work.

Under the European (EU) Privacy Directive, we have a legal responsibility to tell you about the kind of cookies we use, what they're for and how to turn them off. We strongly suggest you accept our cookies though, to get the best possible service from our website. 

What cookies can't do 

There are quite a few myths about cookies out there, so to put your mind at rest, here's what cookies can't do: 

  • read your hard disk
  • get your login email address or other personal info unless you provide it 
  • create viruses or destructive programmes that could harm your computer 
  • instantly fill up your hard drive.

Name Purpose
Google Analytics, Unica and Webtrends. These are known as website tracking tools and they're used on most websites. They give us general info about how people are using our website, including what pages they visit, how long they visit for and the kind of things they do. This helps us spot problems and improve the website.
Doubleclick  We use these cookies on a small number of pages to see when people have come from specific websites, search engines or online ads. This helps us to see how people find us and how well our marketing is working. 
Xaxis  If you've shown interest in buying something from our website but decided not to, these cookies will let a handful of other selected websites advertise that product to you. 
Adinsight  These cookies let us show different phone numbers on our website, depending on whether you've come to us from a search engine, website or advert, so we can see which one works best and get value for money from our marketing. 
E.ON Your Account cookies  If you manage your account online, these cookies help our website download your info quicker and display it in the right way. 
E.ON First time visitor cookies The first time you visit our website, these cookies record whether you're interested in home energy or business energy. That way, when you visit again, we can take you straight to the relevant section.

How do I turn cookies off? 

How you disable or delete cookies depends on which version of your internet browser you're using, for instance, Internet Explorer 9.

You should be able to check this by going to the About section in the Help or Tools section of your browser.

To find out more, we suggest you visit aboutcookies.org, where you'll find easy to follow instructions for both deleting or controlling cookies from your browser.

aboutcookies.org is a third party website, so we're not responsible for the info on it, but we're more than happy to recommend it.

Security

How does E.ON protect customer information?

At E.ON we have a responsibility to protect any sensitive information you pass to us. Whenever you submit information via this website we will use industry-standard '128-bit encryption software' to encode your information. Pages that use this software can be identified in many ways, the three most common are:

You may see a pop up message warning you that you are entering a secure area.
The letter 's' for secure is added in the address bar for our website after the abbreviation 'http'. Please note that the 'https://' abbreviation will not be visible on the page you're currently viewing as it does not need to be secure.
A small icon representing a padlock may appear in the bottom right of your screen.

Please note that these indicators may differ depending on which software you are using to view the internet.
Once your information has reached us we follow strict procedures for its storage and disclosure. To help us do this we may occasionally request proof of identity before we disclose your sensitive information to you.