Terms And Conditions

The internet has revolutionised the way we manage our lives. As technology evolves, so does the capacity for companies to use their internet sites in an intrusive and unethical manner. We pride ourselves on ensuring that our website is built and maintained in a way that always puts you, the customer, first.

To help you understand how our site works and our standards of service, we have produced the list of Website-related Terms and Conditions below. Please note that E.ON accepts no responsibility for the content on any 3rd-party website that is linked to from cabi.eonenergy.com. 

E.ON Phishing Policy

'Phishing’ is the illegal collection of personal information over the internet by criminal organisations/individuals who pretend to be official companies. Typically they use two types of email scam:

asking for personal information to be sent back via email to an official-sounding email address.
putting links in an email to a spoof website designed to look like a well-known official one, and then asking people to input personal information.

These details are then collected and used for illegal purposes such as credit card fraud or identity theft. However with simple precautions you can minimise the risk to yourself. We maintain certain standards so you can identify our emails as genuine and not Phishing. We will:



  • Never ask you to email us any personal information, such as payment/financial details or your address.
  • Never ask you to tell us the password for your online account.
  • Never send you programs to install on your computer.
  • Always mask your password ‘*’ symbols to hide their true form on our website.
  • Always use Secure pages for collecting information from you.

If you are in any doubt about the legitimacy of an email which appears to be from us, please use the Contact Us feature of this website to check.

Some other precautions you might want to take include:

  • Making sure your computer has up to date virus and anti-spyware programs.
  • Using a personal firewall.
  • Being suspicious of any unsolicited or spam email, particularly those that refer to ‘security alerts’ or ask you to validate any of your personal details.

Supported Browsers

Our website is designed to work with the internet browsers used by the majority of our customers. We monitor this closely, and follow industry standards like the Yahoo Supported Browser List to make sure we keep up with changes.

As browsers get old, most companies (including those who have made the browser themselves) stop supporting out of date versions. This is because the browsers don’t have the latest functionality to allow modern internet sites to work correctly, or are not compatible with special software used by people with physical or sensory impairments.

At the present time this website supports the following browser versions*:

Windows XP, Vista, 7, and 8:
- IE 7.0 - 10.0 and newer
- Firefox version 3.5 and newer
- Safari version 4.0 and newer
- Google Chrome version 5 and newer
Mac OS X 10.4, 10.5, and 10.6:
- Firefox version 3.5 and newer
- Safari version 4.0 and newer
- Google Chrome version 5 and newer

Browsers not listed above might have difficulty in displaying some of the information on our website. 

* Please note that E.ON does not endorse any of these browsers, nor accept responsibility for any loss or damage caused by their installation.